TERMS & CONDITIONS

Equi-Case (equi-case.eu)
Effective date: 01.01.2020

1. General Provisions

1. These Terms & Conditions define the rules for placing and fulfilling orders with Equi-Case, a company specializing in the design and manufacture of custom-made equestrian trunks.
2. All products offered by Equi-Case are made to individual order.
3. By placing an order, the Client confirms acceptance of these Terms & Conditions.

---

2. Nature of Products

1. All Equi-Case products are custom-made and manufactured according to the individual specifications provided by the Client.
2. Each trunk may include personalization such as color selection, dimensions, configuration, fittings, embroidery, branding elements, and other custom details.
3. Due to the bespoke nature of the products, they are not eligible for return, exchange, or cancellation based on a change of mind.

---

3. Orders and Payments

1. An order is considered officially placed and accepted for production only after:
   • issuance of the first proforma invoice, and
   • receipt of the initial payment (deposit) specified in the proforma invoice.
2. All details stated in the proforma invoice, including but not limited to product specifications, colors, dimensions, and personalization elements, are binding and constitute the final and approved version of the order.
3. The Client is fully responsible for carefully reviewing all information contained in the proforma invoice before making payment.
4. Payment of the first proforma invoice constitutes confirmation and acceptance of all listed specifications.
5. The initial deposit is non-refundable in the event the Client decides to cancel or withdraw from the order after production has commenced.
6. The remaining balance (if applicable) must be paid before shipment of the product.

---

4. Production Time and Delays

1. Production timelines are provided individually and are approximate.
2. Equi-Case reserves the right to extend production or delivery times due to circumstances beyond its reasonable control, including but not limited to:
   • delays in the supply of materials,
   • logistical disruptions,
   • force majeure events,
   • unforeseen production issues,
   • acts of third parties.
3. In the event of delays caused by circumstances beyond Equi-Case’s control, the Client shall not be entitled to compensation, penalties, or cancellation of the order on these grounds.
4. Equi-Case will make reasonable efforts to inform the Client of any significant delay.

---

5. Accuracy of Information and Liability

1. Equi-Case manufactures products strictly in accordance with the specifications confirmed in the paid proforma invoice.
2. Equi-Case shall not be held liable for errors resulting from incorrect, incomplete, or misleading information provided by the Client, including but not limited to:
   • spelling errors in personalization,
   • incorrect measurements,
   • incorrect color selection.
3. Minor variations in shade, texture, hardware, or finishing details may occur due to:
   • natural properties of materials,
   • manufacturing processes,
   • differences in screen displays.
     Such variations shall not be considered defects.
4. In the event of an error clearly attributable to Equi-Case, the company will take reasonable and proportionate corrective action to remedy the issue.

---

6. Complaints

1. The Client has the right to submit a complaint in the case of a genuine manufacturing defect.
2. Complaints must be submitted via email within 7 days of delivery.
3. The complaint must include a detailed description and photographic evidence.
4. Each complaint will be assessed individually, taking into account the custom-made nature of the product.

---

7. Final Provisions

1. These Terms & Conditions are governed by the laws applicable to the registered seat of Equi-Case.
2. Equi-Case reserves the right to amend these Terms & Conditions.
3. The version published on equi-case.eu at the time of placing the order shall apply.

---

If you would like, I can now:

• prepare a stronger legal version aligned with EU consumer law,
• adjust it specifically for B2B clients only,
• add a Luxury Brand tone version (shorter, more exclusive wording),
• or draft a separate Returns & Warranty Policy to complement this.